Andhra Bank net banking faces snag

Hyderabad: Net banking services of erstwhile Andhra Bank took a hit following its integration into Union Bank of India (UBI) system. The customers of the bank could not also use UPI-based payment apps like the GPay and others. The problem began on January 8. Many customers said there was an interruption of net banking services. […]

Hyderabad: Net banking services of erstwhile Andhra Bank took a hit following its integration into Union Bank of India (UBI) system. The customers of the bank could not also use UPI-based payment apps like the GPay and others. The problem began on January 8. Many customers said there was an interruption of net banking services. As many as 1,600 branches of Andhra Bank were upgraded on January 11. On December 14, 20 branches have already been migrated to core banking system. More branches will be migrated later.

When contacted, UBI in a statement said, “Net services for AB customers have stopped to the extent of migrating branches to UBI from 10 pm on January 8 till 8 am of January 11.” It said customers were informed through SMS on January 6 and January 8 and via email on January 7. The same was also notified on the bank’s website, it said adding that non-migrating branches continued to provide net services without any interruption. “Net services already resumed today from 8 am,” it said.

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On April 1, 2020, Corporation Bank and Andhra Bank were amalgamated into Union Bank of India. To provide customers with a seamless banking experience, IT systems of these two banks are being upgraded in a multi-phase exercise. The IT integration of Corporation Bank branches is completed and of Andhra Bank branches is underway in a phased manner, said a post on the Andhra Bank portal.

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